Privacy Policy

This policy describes how AUS Wide Maintenance (operated by The Trustee for Aus Wide Maintenance Trust) handles personal information collected through this website. We aim to handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What we collect

We collect only what the website’s features need to work:

• Quote and contact requests: your name, contact details, customer type, the property’s suburb, state and postcode, your description of the work, access notes, preferred timing, and any reference numbers you provide.
• Emergency enquiries: the above, plus the nature of the emergency and — where you choose to provide them — insurer and claim details.
• Uploaded files: photos and documents you attach to a request. These may incidentally show parts of your property or its contents.
• Invoice payments: invoice number, the name on the invoice, your email, the amount, and an optional job reference. Card details are collected by Stripe on its own pages — this website never sees or stores card numbers.
• Analytics: if enabled, privacy-conscious page analytics. Google Analytics, if configured, loads only after you consent through the analytics banner.

Why we collect it

• To respond to your enquiry, prepare quotes and deliver requested services
• To coordinate access to properties with you, tenants or agents, as authorised
• To process invoice payments and maintain business records
• To meet legal, taxation and insurance obligations
• To understand, in aggregate, how the website is used

We do not sell personal information, use it for third-party marketing, or add you to mailing lists you did not ask for.

Service providers

Information is processed by service providers engaged to run this website and our operations, which may include website hosting (such as Vercel), email delivery providers used to route enquiries to our inbox, Stripe for payment processing, and analytics providers where enabled. Some providers may process data on servers located overseas (including the United States). We take reasonable steps to engage providers that protect personal information to standards consistent with Australian requirements.

Uploaded photos and documents

Files you upload are validated and transmitted to us for the purpose of assessing your request. They are not published, and they are not stored in any publicly accessible location.

Retention

Enquiry records are kept for as long as needed to service the request and maintain reasonable business records, then deleted or de-identified. Records connected to completed work, invoices and payments are retained for the periods required by Australian taxation and business record-keeping law.

Security

We use reasonable technical measures to protect information in transit and at rest, including HTTPS across the site, input validation, restricted access to enquiry inboxes, and redacted operational logs. No internet transmission is completely secure, and we cannot guarantee absolute security.

Access and correction

You may request access to the personal information we hold about you, or ask us to correct it, using the contact page. We will respond within a reasonable period. If you are not satisfied with our handling of a privacy concern, you may complain to the Office of the Australian Information Commissioner (oaic.gov.au).

Contact

Privacy questions can be sent through the contact page. Formal correspondence should be addressed to The Trustee for Aus Wide Maintenance Trust, PO Box 91, Melton VIC 3337.